At 99group, every member's privacy is more than a legal obligation — it is a responsibility we take to heart. This document transparently explains how we collect, use, store, and protect your personal data at all times.
The core principles that shape how 99group handles members' personal data
All data transmitted between your device and 99group's servers is protected by 256-bit SSL encryption. This ensures no third party can intercept or read your personal and financial information in transit.
You have the full right to access, correct, or request deletion of your personal data held by 99group. Your request will be processed within 14 business days at no additional charge.
99group does not sell, rent, or disclose your personal data to any third party for marketing purposes. Your data is used exclusively for platform operations and service improvements.
Members' personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24-hour monitoring. Only authorized personnel have access to members' personal data, strictly on a need-to-know basis.
The 99group privacy policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our data handling practices in line with current legal developments.
In the event of any security incident involving your personal data, 99group will notify you and the relevant authorities within the timeframe required by law, along with the remedial steps taken.
To provide a complete and secure platform experience, 99group collects several categories of information from our members. We only collect data that is strictly necessary for the stated purposes, and nothing beyond that.
Account Registration Information:
Identity Verification (KYC) Information:
Platform Usage Information:
99group uses collected personal data solely for purposes related to the provision and improvement of platform services. Below is a summary of how we use your data:
| Purpose of Use | Data Type | Category |
|---|---|---|
| Member account management and verification | Name, email, phone number | Operations |
| Deposit and withdrawal processing | Bank details, transaction history | Finance |
| Identity verification (KYC) and fraud prevention | MyKad, proof of address | Compliance |
| Security monitoring and fraud prevention | IP address, activity logs | Security |
| Customer service communications | Email, phone number | Services |
| Product improvement and usage analytics | Anonymized usage data | Analytics |
| Compliance with legal requirements | All required data | Compliance |
We do not use your personal data for automated profiling that materially affects your rights without explicit consent. Any use of data for marketing purposes will only be carried out after obtaining your written consent.
Every instance of personal data processing carried out by 99group has a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). These bases include:
99group does not sell or disclose members' personal data to third parties for commercial purposes. However, there are limited situations where data may be shared with trusted parties:
99group retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law.
Upon expiry of the designated retention period, your personal data will be securely deleted or anonymised using methods that comply with industry standards.
The 99group platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the 99group platform.
Under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding your personal data held by 99group:
Request a copy of the personal data we hold about you within 14 working days.
Request correction of inaccurate or incomplete data in your records.
Request deletion of your personal data subject to applicable legal obligations.
Object to the processing of your data for direct marketing or profiling purposes at any time.
Receive your personal data in a machine-readable format for transfer to another platform.
Request restriction of your data processing in certain situations during an investigation or dispute.
To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will respond to your request within 14 business days. We may need to verify your identity before processing your request to ensure the security of your data.
The security of member personal data is a top priority for 99group. We implement multiple layers of technical and organisational safeguards to keep your data secure at all times:
The 99group platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under 18. If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
If you as a parent or guardian discover that your child has registered an account on our platform, please contact us immediately at [email protected] so that appropriate action can be taken without delay.
99group reserves the right to amend this Privacy Policy at any time to reflect changes in our data handling practices, updated legal requirements, or service improvements. The date of the last update will always be displayed at the top of this document.
For material amendments, we will notify members via in-platform notification or registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of those amendments.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 99group Data Protection Officer (DPO):
You also have the right to lodge a complaint with the Malaysian Personal Data Protection Department if you believe your rights under the PDPA 2010 have been violated. However, we encourage you to contact us first so we can resolve any issues promptly and to your satisfaction.
Your personal data is fully protected. Register an account today and enjoy a secure gaming experience alongside hundreds of thousands of trusted Malaysian members.