Online entertainment should bring joy, not stress. 99group provides a range of tools and resources to ensure every member plays within a healthy, safe, and affordable boundary.
Six key features to help you play more mindfully and in control
Set the maximum deposit amount you can make in a day, a week or a month. Once this limit is reached, the 99group system will automatically block any additional deposits until the limit period resets — giving you full control over your spending.
Set a maximum time limit for each of your gaming sessions. When the time limit is reached, the system will display a notification and encourage you to take a break. This feature is especially useful for preventing excessive play without you realising it.
Need a short break? Activate the self-timeout feature to block access to your account for 24 hours, 7 days or 30 days. This period cannot be shortened once activated, ensuring your decision to take a break is fully respected.
For those who need a longer break, the self-exclusion feature allows you to close account access for a period of 6 months, 1 year or permanently. This request will be processed within 24 hours and cannot be reversed during the chosen period.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the system will block you from placing additional wagers for that period — a smart step to staying within budget.
The 99group support team is trained to listen and assist members who feel distressed due to excessive gambling. Contact us at any time — no question will be met with judgment, only genuine, heartfelt support.
Signs to watch out for
Answer the following questions honestly. If you answer "Yes" to two or more questions, it may be time to speak with someone who can help.
Simple steps to protect yourself on the 99group platform
Log in to your 99group account using your registered username and password. Make sure you are logging in from a secure device.
Click the profile icon at the top right of the screen, then select "Account Settings" or "Responsible Gaming" from the available menu.
You will see a list of available control tools — deposit limits, time limits, self-exclusion breaks, and self-exclusion. Choose the tool that best suits your needs.
Enter your desired limit amount and click "Save". The limit will take effect immediately. You will receive a confirmation notification via email.
If you encounter any difficulties or need additional assistance, the 99group support team is available 24/7 to guide you through the process.
All these tools are free and accessible directly from your account
Control how much money enters your gaming account each day, week, or month.
Effective ImmediatelySet a limit on how long you can play in a single session or per day.
Effective ImmediatelyCap the maximum amount you are willing to lose within a set period.
Effective ImmediatelyTake a break from 24 hours up to 30 days without permanently closing your account.
FreeClose account access for a period of 6 months, 1 year or permanently, based on your needs.
FreeTrained support representatives are ready to help you understand and use these protection tools.
Personal SupportProblem gambling rarely happens overnight — it usually begins gradually. Recognising the early signs can help you or a loved one take action before the situation becomes more serious.
Beyond 99group's internal support, there are professional organisations in Malaysia dedicated to helping individuals dealing with problem gambling.
| Organisation | Services | Status |
|---|---|---|
| Malaysian Counselling Association | Professional counselling and behavioural therapy | Available |
| Hospital Pakar Psikiatri Malaysia | Treatment for compulsive gambling disorder | Available |
| Befrienders KL | 24-hour emotional and crisis support | Available |
| Gamblers Anonymous Malaysia | Peer support groups | Available |
| 99group Support | Account control support & references | 24/7 |
Answers to the most frequently asked questions from our members
At 99group, we believe online entertainment can be enjoyed in a healthy and controlled way. Our platform is built not only to deliver an exciting gaming experience, but also to ensure every member has the tools and knowledge needed to play responsibly.
Responsible gaming is more than a slogan to us — it is a core value that shapes every business decision we make. From platform design to support staff training, every aspect of 99group is built to place member wellbeing as the top priority.
We understand that playing for fun is normal and can be enjoyed by many adults. However, we also recognise that for some individuals, gambling can become difficult to control. That is why we provide a range of easily accessible self-control tools, as well as professional support for those who need it.
The primary goal of 99group is to create a safe gaming environment where members can enjoy entertainment without unnecessary risk. We continuously update our responsible gaming policies and tools in line with industry best practices and the latest Malaysian legal requirements.
If at any point you feel that gaming is starting to negatively impact your life — whether financially, relationally, or mentally — we encourage you to use the available control tools or reach out to our support team. No question is too small, and no problem is too big for us to help with.
Remember: gaming should be a part of your life, not the whole of it. Set limits, know your boundaries, and most importantly — enjoy the experience with full awareness and responsibility.
Create an account today and enjoy safe, fun, and responsible online entertainment with Malaysia's growing member community.