Terms and Conditions 99group —
Your Rights & Responsibilities as a Member

These Terms and Conditions ("Terms") govern your access to and use of the 99group platform, including the website, mobile app, and all services provided by 99group. By accessing or using any part of our platform, you agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, please stop using the 99group platform immediately. Continued use of our platform following any amendment to the terms will be considered acceptance of those amended terms.

These Terms should be read together with the 99group Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between you and our platform.

To access the full range of 99group services, you are required to register one valid account. The registration process requires you to provide accurate, current, and complete information. Each individual is only permitted to hold one active account on 99group. Registering more than one account by the same individual is a serious violation of these Terms.

Registration eligibility requirements include:

• Be at least 18 years of age at the date of registration
• Malaysian citizen or valid permanent resident
• Not previously suspended or banned from the 99group platform
• Acting on your own behalf and not on behalf of another person
• Not residing in a region or jurisdiction that prohibits online gambling activities

You are responsible for keeping your account information up to date should any changes occur. 99group reserves the right to request identity verification (KYC) at any time to ensure the accuracy of the information provided. Failure to complete the KYC process may result in restrictions on your account functions.

99group supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost. All financial transactions are processed through secure, licensed payment processors using 256-bit SSL encryption.

Minimum deposit and withdrawal limits are set based on the chosen payment method. Detailed information on these limits is displayed during the deposit and withdrawal process within your account.

• Deposits are usually credited to your account within minutes after payment confirmation
• Withdrawals are processed within 1–3 business days depending on the payment method used
• Withdrawals will only be processed to the same account or wallet used for the original deposit
• Your first withdrawal requires a completed identity verification (KYC) before it can be approved
• 99group does not charge any processing fees for standard deposits or withdrawals

99group offers a variety of bonuses and promotions from time to time to reward our loyal members. Each promotional offer is subject to wagering requirements and specific terms stated on the relevant promotions page.

• Welcome bonuses are only eligible for new members making their first deposit
• The wagering requirement must be met before any bonus funds can be withdrawn
• Only one bonus may be active at a time unless otherwise stated
• 99group reserves the right to forfeit bonuses if there is evidence of misuse or fraud
• Unused bonuses will expire automatically once their validity period ends
• Using bonus funds to wager on certain games may contribute a different percentage toward the wagering requirement

All games offered on the 99group platform — including sports betting, live betting, fish shooting games, and bingo — are operated in accordance with their respective established game rules. Players are required to understand the rules of each game before participating.

All games on 99group use independently audited Random Number Generator (RNG) technology to ensure the fairness and transparency of every game outcome. Game results are final and cannot be disputed after a session is completed.

• Players are responsible for ensuring they understand how each game works before playing
• Technical disruptions during gameplay will be resolved in accordance with 99group's technical disruption policy
• In the event of a discrepancy between the mobile and desktop versions of a game, the desktop version shall be considered final
• 99group reserves the right to void any bets placed during a technical error or pricing mistake

All 99group members are required to conduct themselves with respect and responsibility while using the platform. The following activities are strictly prohibited and may result in account suspension without warning:

• Using automation software, bots, scripts, or any third-party technology to manipulate games
• Colluding with other players to exploit system or game vulnerabilities
• Committing fraud, including the use of false identity information or unauthorized payment cards
• Unlawfully reversing transactions (chargebacks) after using those funds to play
• Spreading offensive, threatening, or harassing content targeting other users or 99group staff
• Any attempt to hack, breach, or disrupt the 99group platform infrastructure

99group takes the protection of all members' personal data seriously. Our platform complies with Malaysia's data protection laws and uses industry-grade encryption to safeguard all your personal and financial information.

You are fully responsible for maintaining the confidentiality of your account login credentials. If you suspect that your account has been compromised or your password has become known to another party, please contact the 99group support team immediately for the necessary action.

• 99group will never ask for your password via email, live chat or phone
• Enable two-factor authentication (2FA) for stronger account protection
• Log out of your account after every session, especially on shared devices
• Your personal information will not be shared with third parties without your consent, except as required by law

For more information on how 99group handles your personal data, please refer to Privacy Policy for full details.

99group reserves the right to temporarily suspend or permanently terminate any member account found to be in violation of these Terms and Conditions. Such action may be taken without prior notice in cases involving fraud, security threats or serious breaches.

• A temporary suspension may be imposed while an investigation is ongoing
• Permanent termination will result in loss of access to all services and unused bonuses
• Legitimate cash funds (non-bonus) in a terminated account will be returned after the investigation is completed, subject to the outcome of that investigation
• Members who wish to close their own account may do so through account settings or by contacting customer support

To the extent permitted by applicable Malaysian law, 99group shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from game outcomes that did not go in your favour
• Service disruptions due to scheduled or unplanned system maintenance
• Data loss resulting from device failure or internet connectivity issues on the user's end
• Unauthorized access to your account resulting from your own negligence in managing your login credentials

99group is committed to keeping the platform running without interruption, maintaining system uptime at 99.9%. However, we cannot guarantee that the service will always be free from technical errors or disruptions beyond our control.

99group reserves the right to amend, update or replace any part of these Terms and Conditions at any time at its sole discretion. Amendments take effect immediately upon publication on the official 99group website.

We will endeavour to notify members of important amendments via in-account notifications or registered email. However, it remains your responsibility to check this Terms and Conditions page periodically to ensure you are always aware of the latest version.

• The date of the last update will always be displayed at the top of this document
• Continued use of the platform after an amendment is published constitutes acceptance of the revised terms
• If you disagree with any changes made, you have the right to close your account

If you have any questions, concerns or need further clarification on any part of these Terms and Conditions, the 99group customer support team is available to assist you 24 hours a day, 7 days a week in both Malay and English.

You can reach us via live chat within your account or through our official email at [email protected]. For questions about responsible gaming or account closure, please visit the Responsible Gaming for more detailed information and support resources.